Chilli Spins Casino Terms and Conditions
Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Chilli Spins platform. They explain our relationship with you, your responsibilities as an account holder and the baseline policies that apply to play, deposits, withdrawals and promotions. By registering an account or otherwise using our services you accept these terms and any applicable promotion rules.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that takes place under your account. Do not share login details or allow others to access your account. We may require verification documents at any time to confirm identity, residency and payment methods. If we reasonably suspect unauthorised access, fraud or misuse we may suspend or close the account while we investigate.
Eligibility requirements
Accounts are available only to persons who meet our eligibility criteria. You must be of legal gambling age in your jurisdiction and resident in a country where our services are permitted. Only one account is permitted per person. Attempts to open multiple accounts may result in account closure and forfeiture of balances. We reserve the right to refuse registration for any lawful reason.
Acceptable platform use
Use of the site must be lawful and fair. You must not attempt to abuse games, exploit technical faults, use automated play tools, or otherwise act in a way that harms other users or the integrity of the platform. Collusion, chargeback abuse and tournament manipulation are not permitted. Repeated or serious breaches may lead to account restriction, loss of funds and reporting to relevant bodies.
General bonus and promotion rules
Promotions and bonuses are governed by specific promotion terms as well as these general rules. Where a promotion applies, the promotion page and associated terms will explain eligibility, activation steps, wagering requirements and any game-weighting or exclusion lists. Wagering requirements vary by offer and are applied before withdrawal of bonus-derived funds. For example, certain offers specify a 65x wagering requirement; always check the relevant promotion terms before opting in. Misuse of bonuses may lead to forfeiture of bonus funds and winnings.
Deposits and withdrawals
Deposits must be made using payment methods accepted on the site. The minimum deposit is typically £10 unless stated otherwise for a specific method or promotion. Withdrawals are subject to verification checks and may be delayed pending documentation. We apply a standard pending period on withdrawal requests while we complete identity and payment checks; this may include a short processing window and bank/card settlement time. We do not guarantee timescales for individual bank processes.
Dispute resolution
If you have a dispute relating to your account or play, contact our support team in the first instance. We aim to resolve queries promptly and fairly. If you remain dissatisfied you may request escalation to a senior representative for review. For unresolved matters you will be provided with details of any independent dispute process we participate in where applicable.
Updates to terms and conditions
We may update these terms from time to time to reflect operational, legal or regulatory changes. We will notify registered customers of significant changes by email or account message. Continued use of the service after notification means you accept the updated terms. For clarity on any change you can contact [email protected].
Responsible play
We encourage responsible use of our services. Tools such as deposit limits, time-outs and self-exclusion are available and can be applied via your account area. If you have concerns about your gambling you should use these tools or seek independent advice and support.
ChilliSpins reserves the right to take action in accordance with these terms to protect customers and the integrity of the platform.