Responsible Gambling

At Chilli Spins we take responsible gambling seriously. We want every player to enjoy controlled, safe play, so we provide clear tools, practical guidance and access to support when it is needed. This page explains the protections we offer and the steps you can take to keep your gaming balanced.

Player protection principles

We design our services around player safety. That means promoting informed choices, making controls easy to use and responding quickly when a customer asks for help. Our aim is to reduce harm by encouraging controlled play and by offering practical limits rather than punitive measures.

Activity-control tools

You can manage your account activity with a set of on-site controls. These tools are available from your account area and are designed to be simple to set up and change.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately and increased after a cooling-off period, where applicable. If you need help adjusting a limit, our support team can guide you through the process.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent chasing and keeps losses within an amount you’re comfortable with. Loss limits take effect as soon as they are applied.

Time limits and session controls

Use session reminders or daily time limits to manage how long you play. You can set automatic session time-outs and take short account breaks when you need some distance from gambling.

Self-exclusion and account breaks

If you need a longer break, self-exclusion suspends access to your account for the period you choose. Self-exclusion is available for short or extended durations and can be combined with other tools. When self-excluding, any active sessions will be ended and future access will be blocked for the chosen period.

Signs of problematic behaviour

Look out for persistent preoccupation with gambling, increasing deposits, missed obligations because of play, or hiding activity from others. If you notice these signs in yourself or someone close, it is important to act early and use the controls available.

Tips for staying in control

Set firm deposit and time limits, budget entertainment spending, avoid trying to recover losses and take regular breaks. Keep gambling as a form of leisure, not a way to solve financial problems, and use account tools whenever you feel play is becoming a concern.

Professional help and support organisations

If you need further support, speak to trained advisers. In the UK you can contact organisations such as GamCare, Gamblers Anonymous or your local NHS services for confidential guidance and treatment options. If you prefer, contact our support team for information about the tools available and how to access external help.

At ChilliSpins we’re committed to safer gambling. If you want to talk through options or set up controls, please check the responsible gambling section in your account or get in touch with customer support for assistance.