Data Privacy Policy
We take your privacy seriously. This page explains how Chilli Spins collects, uses and protects personal information when you create an account, play games or use our website. We aim to be clear about the types of data we hold, why we hold it and how you can exercise your privacy rights.
Types of data we collect
We collect information you give us directly, data generated while you use our services, and information from third parties where relevant. This includes account details, identity documents and communications.
Personal data
Personal data includes your name, date of birth, postal address, email address, telephone number and government-issued ID where verification is required. We also record payment details needed to process deposits and withdrawals, subject to appropriate security measures.
Technical data
Technical data covers your device and browser information, IP address, operating system, device identifiers and log information generated when you visit or interact with our site. We may also collect general location data based on your IP address.
Transactional and activity data
We keep records of account activity such as deposits, withdrawals, wager history, game play, support interactions and responsible-gambling settings. These records help us provide services, prevent fraud and comply with legal obligations.
How we use information
Information is used to set up and manage your account, process payments, verify identity, provide customer support and monitor account activity for security and compliance. We may also use anonymised or aggregated data for service improvement and internal reporting. We do not use your personal data for direct marketing without consent where required by law.
Data protection practices
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse. This includes access controls, encryption and regular security reviews. Staff access to personal data is limited to roles that require it for legitimate business purposes.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, to remember your preferences and to understand how the site is used. Some cookies are essential for core site functions; others help with analytics and performance. You can manage cookie preferences through your browser or the cookie settings on the site.
User rights
Under applicable data protection law you may have the right to access, correct or delete your personal data, request restrictions on processing, object to certain uses and request data portability where applicable. We will respond to valid requests in line with legal requirements.
Access, correction and deletion
To request access, correction or deletion of your data please contact our team. For account-specific requests such as closing an account or providing verification documents, send your request to [email protected]. We will verify your identity before acting on requests to protect account security.
Information sharing and third parties
We share personal data with third-party service providers who perform services on our behalf, such as payment processors, verification providers and analytics services. We may also disclose data where required by law or to prevent fraud. Where possible we limit data sharing and require partners to protect your information.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will make this clear on the site and note the date of the last update. If you have questions about our privacy practices, contact our team and a member of ChilliSpins will respond.